SHIPPING & RETURNS
Shipping Policy
At Toy Chest UAE, we understand the excitement that comes with new purchases, and we strive to deliver your items as promptly as possible. Our standard delivery timeframe is 4-5 weeks, but we always aim to exceed expectations and get your order to you sooner.
We apply a delivery fee for all orders: AED 100 for deliveries within Dubai and AED 300 for those to Abu Dhabi.
Each order is packaged with the utmost care to ensure it arrives in perfect condition. Should there be any unforeseen delays or concerns regarding your order, rest assured we will proactively communicate with you to provide updates.
​
For any special shipping requests or questions, our customer service team is readily available to assist. We are dedicated to making your shopping experience seamless and satisfactory.
Satisfaction Policy
At Toy Chest UAE, your satisfaction is our top priority. We take pride in the quality of our products and craftsmanship. While we do not offer a return policy, we stand firmly behind the quality of our products.
​
Should your item not meet your expectations or if there are any defects, we are committed to resolving them.
In the unlikely event this does occur, please contact our customer service team immediately. We will work diligently to assess the situation and provide a solution to rectify any problems, ensuring your product is in perfect condition.
​
Please note, however, that personalised or custom-made products are unique to your specifications and, as such, we cannot accept returns or offer exchanges on these items unless there is a defect.
​
Your satisfaction and trust in our products are paramount, and we are dedicated to providing you with items that enhance your experience and bring joy to your home